Q: What is the guarantee and after-sale service that Kai Yuan Company can provide? A: It is a one-year guarantee (except for damage caused by human error).
Any issues with accessories, such as valves, pumps, etc., within one year, we can deliver replacements to you for free.
Q. Is the machine/equipment difficult to install?
A: Kai Yuan factory connects and adjusts the machine well before delivery, and we will provide a comprehensive "User Manual" for the entire system. If needed, we can also provide a video on how to operate the machine.
Q. Will Kai Yuan help customers install the machine in their country?
A:Additionally, Kai Yuan can send engineers to the customer's location to install the equipment and train staff, but the buyer must cover the relevant costs for our workers.
Q. How is the machine packed? Is it suitable for shipment?
A: The machine will be packed in a standard wooden case, making it suitable for shipment. After you receive the machine, you can open the wooden case to remove the machine.
Q. What information do I need to provide to obtain the suitable RO machine or other relevant products I want?
A: It would be helpful if you could provide us with a raw water analysis or water test report.